Its nice to hear that analytics tools providers are improving their solutions (much more when we are talking about a free one). Google has launched three new updates (or improvements depending on your point of view).
Update I: After an failed improvement attempt they are changing back the way of calculating the
Hi Juan,
Funny… 🙂
Have a look at this post (where I conclude on August 29th – that the way google calculated the metric was NOT optimal) – perhaps they read it… he he
http://visualrevenue.com/blog/2007/08/avg-time-per-visit-standard-definition.html
.. by the way, throw me an email… I was trying to get in contact with you after reading some of your comments over at Ian’s blog 🙂
Cheers
Dennis R. Mortensen, COO at IndexTools
My Web Analytics Blog
Hi Dennis, thanks for your comment. Are they paying you for consultancy? ;-).
My email is juan @ damia.com.ar
That is an interesting article. In our experience website owners find it difficult to understand visitor behaviour even with good systems such as Google Analytics.
We have recently come across an excellent piece of software that not only allows them to monitor individual user behaviour in real time, but also facilitates direct engagement between visitor and user. This has been increasing conversions by an average of 15% in the websites we have implemented it in.
It seems that the individualised data gives a more enlightening perspective.
Thanks Mark for your very interesting point of view!. Juan